Community Guidelines

Microvest includes MiSocial, a community feature where members share financial-literacy content, exchange ideas, and interact with one another. These Community Guidelines set out what is and is not allowed on MiSocial. They apply to every post, comment, message, image, and profile you create, and they form part of our Terms of Use and End User License Agreement.

By using MiSocial, you agree to follow these guidelines. We operate a zero-tolerance approach to objectionable content and abusive behaviour, and we may remove content, and suspend or terminate accounts, that breach them.

What we expect from you

• Be respectful, honest, and professional in your interactions.

• Use your real identity and provide accurate information.

• Share content that is relevant to saving, investing, and financial growth, and that you have the right to share.

• Respect the privacy and intellectual property of others.

What is not allowed

You must not post, share, or send content that:

• Contains profanity, hate speech, harassment, bullying, threats, or abusive language;

• Is pornographic, sexually explicit, obscene, or otherwise objectionable;

• Promotes violence, self-harm, terrorism, illegal activity, or discrimination on any basis;

• Is fraudulent or misleading, promotes scams, pyramid or get-rich-quick schemes, or unlicensed financial or investment advice;

• Is defamatory, or infringes another person's privacy, intellectual property, or other rights;

• Impersonates another person or misrepresents your affiliation with Microvest;

• Is spam, or contains malware, viruses, or harmful code.

How we moderate content

To keep MiSocial safe, we use a combination of automated and human moderation:

• Automated filtering. An in-app profanity and prohibited-word filter screens posts and comments and blocks offensive or objectionable language before it can be published.

• Reporting. Every post, comment, and user can be reported from within the app so our team can review it.

• Action within 24 hours. We aim to review reported content and remove violating content, and to eject the users who posted it, within 24 hours.

• Blocking. You can block abusive users so you no longer see their content or receive messages from them.

Enforcement and consequences

Depending on the seriousness and frequency of a breach, we may take one or more of the following actions:

• Remove the offending content;

• Issue a warning;

• Temporarily suspend your access to MiSocial or your account;

• Permanently terminate your account; and

• Where the content involves illegal activity, report it to the relevant authorities.

We are not obligated to publish any user content and may remove it with or without notice.

Staying safe on MiSocial

Never share your password, one-time codes, BVN, or full bank details in posts, comments, or messages. Microvest staff will never ask you for these. Be cautious of anyone promising guaranteed returns or asking you to move money off the platform, and report them to us.

Reporting a problem or appealing a decision

To report content or a user, use the report option within MiSocial. If you believe we have removed your content or restricted your account in error, you can appeal by contacting us at support@microvest.ng or 070021212121, and we will review the decision.