Complaints & Dispute Resolution

Effective as of: July 2026 · Last Updated: 10 July 2026

We are committed to providing a reliable service and to resolving any concerns fairly, transparently, and promptly. This policy explains how to raise a complaint with Microvest, what to expect from us, and how to escalate a complaint that remains unresolved.

What you can complain about

You can raise a complaint about any aspect of our Services, including transactions and withdrawals, savings plans and interest, funding or payment issues, account access, the conduct of another user on MiSocial, or the way we have handled your personal data.

How to raise a complaint

You can contact us through any of the following channels:

  • Email: support@microvest.ng

  • Phone: 070021212121

  • In-app: through the Help or Feedback option in the Microvest app.

To help us resolve your complaint quickly, please include your registered name and email, a clear description of the issue, any relevant dates or transaction references, copies of any supporting evidence, and how you would like it resolved.

How we handle your complaint

  • Acknowledgement. We will acknowledge your complaint within two (2) business days of receiving it and give you a reference.

  • Investigation. We will review your complaint fairly and may contact you for further information.

  • Resolution. We aim to resolve most complaints within ten (10) business days. Where a complaint is complex and needs more time, we will keep you informed of progress and the expected timeline.

  • Outcome. We will communicate the outcome to you and explain the reasons for our decision.

Escalation

If you are not satisfied with our initial response, you may ask for your complaint to be escalated for a further review by a senior member of our team. If, after our final response, your complaint relates to a payment or financial transaction and remains unresolved, you may refer it to the relevant financial services regulator or consumer protection authority in Nigeria, in line with applicable guidelines.

Related information

For withdrawal and refund questions, see our Withdrawal & Refund Policy. For data protection concerns, see our Privacy Policy.

Contact us

For any questions about this policy, contact us at support@microvest.ng or call 070021212121.